Chapter 4

Chapter 4 - Information Systems Planning
1) Planning is the development of a view of the future to make better decisions in the future. – False
2) Planning is defined as stating the direction you want to go and how you want to get there. – False

3) Operational plans are usually a year or less in duration. – True

4) Strategic plans present a vision of the organization and are the primary responsibility of senior management. – True

5) Tactical plans are usually developed by the CIO and involve project selection and resource allocation. – False

6) IT planning needs to be a continuous process because technology changes so quickly. – True – Page 134

9) The contagion stage in the Nolan and Gibson growth cycle is the beginning use of a new technology. – False – Early Successes – Page 145

10) A critical success factor is a key area that must go right for an organization to be successful. – True – Page 147

11) Product differentiation is the only strategy that has proven effective in dealing with the competitive forces model. – False – Page 148

12) The third force in the Porter Competitive Forces model is the bargaining power of intermediaries. – False – Suppliers – Page 148

13) The fourth force in the Porter Competitive Forces model is substitute products or services. – True – Page 148

22) Which type of planning is typically performed by line managers?

A) strategic

B) tactical

C) operational

D) linkage analysis

23) Which type of planning is responsible for establishing the vision and business goals of an organization?

A) strategic

B) tactical

C) operational

D) linkage analysis

24) Which of the following is not a reason why systems planning is so difficult?

A) the stable technological environment

B) the need for project portfolios

C) the need to involve all top managers

D) the alignment of business goals and system plans

25) Which of the following is a stage of the Nolan and Gibson growth stage model?

A) Early successes

B) Contagion

C) Integration

D) All of the above

27) Which of the following is true of CSFs?

A) CSFs focus on individual managers and their information needs.

B) CSFs can help identify information systems needs.

C) CSFs define what must go right for an organization to be successful.

D) All of the above

28) Which of the following is not a source for the development of critical success factors?

A) the industry that the company operates in

B) the company itself

C) the political factors of the countries that the organization resides in

D) All of the above

29) Which of the following is not a part of Porter’s Competitive Forces model?

A) threat of new entrants

B) disintermediation

C) bargaining power of suppliers

D) None of the above

30) Which of the following Competitive Forces is impacted by the Internet?

A) substitute products or services

B) bargaining power of buyers

C) intensity of rivalry among competitors

D) All of the above

31) Which strategy is used to deal with Porter’s competitive forces?

A) low cost producer

B) product differentiation

 

C) focus on a niche segment

D) All of the above

33) Which of the following focuses on adding value to primary and supporting business activities?

A) Linkage Planning Analysis

B) Value Chain Analysis

C) Competitive Forces Model

D) Stages of Growth Model

34) Which of the following focuses on project portfolio management?

A) Linkage Planning Analysis

B) Scenario Planning

C) E-Business Value Matrix

D) Value Chain Analysis

35) The goal of Scenario Planning is:

A) to predict the future.

B) to explore forces that could cause different futures and decide on actions if those forces materialize.

C) Both A and B

D) Neither A nor B

36) Strategic planning is defined as:

A) having a significant impact on an organization.

B) having a significant, long-term impact on an organization.

C) having a significant, long-term impact on the revenue of an organization.

D) having a significant, long-term impact on the growth rate, industry, and revenue of an organization.

37) Which of the following is not part of Porter’s Competitive Analysis Model?

A) governmental regulatory power

B) threat of new market entrants

C) bargaining power of both buyers and suppliers

D) threat of substitute products or services

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